1. Introduction
Welcome to CarWash ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how our mobile application and related online services collect, process, store, and safeguard your personal data when you interact with our platform.
By downloading, accessing, or using the CarWash Mobile Application, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, information collected automatically during your app usage, and information from third-party partners.
2.1 Personal Information
When you register an account, book cleaning services, or contact customer support, we may collect:
- Full Name and Contact Information (Email address, phone number)
- Vehicle Details (Make, model, year, license plate, and color)
- Service Location Address (Street address, apartment/suite number, parking instructions)
- Billing Information and Transaction Records
2.2 Location Information
To facilitate our Stationary Car Wash hub finder and dispatch technicians for Mobile Wash and House Cleaning services, our application requests precise geolocation access with your explicit permission. You can enable or disable location services through your device operating system settings at any time.
2.3 Device & Usage Information
When you use the mobile application, we automatically collect technical telemetry:
- Device Model, Operating System version, and Unique Device Identifiers (UDID)
- IP address, mobile network provider, and browser/app crash diagnostic reports
- In-app navigation logs, feature engagement, and timestamped booking interactions
3. How We Use Information
We utilize the collected information for the following legitimate operational purposes:
- Processing, confirming, and managing your cleaning service bookings.
- Enabling real-time GPS tracking between users and assigned service providers.
- Facilitating secure cashless payment transactions and generating invoices.
- Sending critical push notifications regarding booking dispatch, arrivals, and completions.
- Improving mobile app performance, UI responsiveness, and customer experience.
- Preventing fraudulent bookings and enforcing our terms of service.
4. Service Providers & Third Parties
We may share necessary data with trusted third-party vendors who perform services on our behalf, including:
- Certified Detailers & Cleaners: Shared location and vehicle details to carry out your booked service.
- Cloud Infrastructure Providers: Encrypted hosting and database maintenance.
- Mapping & Geolocation Services: Routing and distance calculation APIs (e.g., Apple Maps / Google Maps).
- Analytics & Crash Diagnostics: Aggregated, non-personally identifiable performance metrics.
5. Payments & Data Security
All in-app financial transactions are encrypted using Payment Card Industry Data Security Standard (PCI-DSS) compliant gateways. We do not store raw credit card numbers or banking passwords on our local servers.
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, loss, or alteration.
6. Data Retention & User Rights
We retain your personal information only as long as necessary to provide application services, comply with legal obligations, resolve disputes, and enforce agreements.
Depending on your jurisdiction, you possess the right to:
- Access, review, or request a copy of your personal data.
- Request correction of inaccurate or incomplete personal records.
- Request deletion of your account and associated information via our Delete Account Portal.
- Opt out of marketing communications at any time.
7. Children's Privacy
Our application and services are not targeted towards children under 16 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately.
8. Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect technological or regulatory changes. Any modifications will be posted on this page with an updated "Last Updated" date. Continued use of the application constitutes acceptance of the revised terms.
9. Contact Us
If you have any questions or concerns regarding our Privacy Policy or data handling practices, please contact our Data Protection Officer:
CarWash Technologies Inc.
Email: info@mrcawaa.com
Address: No.93, Arkan Centre, Belselah Building, Al Garhoud, Dubai, UAE
Phone: +971
504036780